MOBILE, Ala. (WALA) - UPDATE: CenturyLink has restored the connection between its users and 9-1-1 emergency services.
According to officials, CenturyLink customers in the south part of Mobile County have lost their telephone link to 9-1-1 emergency services and must use a 7-digit number for first responders until the problem can be identified and addressed.
George Williams, Director of the Mobile County Communications District, reported the problem and said efforts are underway by CenturyLink and AT&T to identify the source of the problem and fix it. CenturyLink networks with AT&T for its phone lines.
Affected residents should use the following numbers for emergency calls:
- Bayou la Batre Police Department: (251) 824-2757
- Dauphin Island Police Department: (251) 861-5523
- Mobile County Sheriff's Office: (251) 574-8633
- Mobile County Emergency Medical Services (EMS): (251) 633-2414.
The problem impacts the areas of south Mobile County.
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