ROBERTSDALE, Ala. (WALA) - A Robertsdale business is still trying to find out why their alarm company didn't notify them when their shop was broken into. We first told you about Graves Coins recently when thieves made off with $10,000 worth of collectable coins.
The store was burglarized during the night of May 10, 2013. Store owner Tamatha Graves not only lost most of her livelihood in the theft, but faith in her alarm company as well. Records showed the alarm activated, but no calls were made to notify Graves or the police.
Several days passed and Graves still had no explanation from the security company. Monday, FOX10 paid a visit to the alarm company, Teamtronics in Elberta. A representative told us they were investigating and would and would contact Graves by Wednesday.
"They came by Tuesday morning. They went through the system, you know - made sure that it worked properly and they verified that my system was working properly," Graves said Friday, May 10.
There was still no answer as to why Graves wasn't notified and that hasn't changed.
"It's now Friday and it happened last Wednesday," Graves said. "We're over a week into this and we're still investigating and I don't really know what they're investigating."
Once again FOX10 contacted Teamtronics to see what they are doing to investigate the issue. A representative said they are in contact with their monitoring company, Total Connect, to see why there was a lapse in communication.
The service is reviewing all tapes and recordings from the night of the burglary and expect to have an answer soon. They said their initial findings show that the alarm did its job by alerting neighbors to the disturbance and sending notice to Graves on her cell phone that a motion sensor had been activated.
Graves said even though they still have Teamtronics alarm system in the building, she's lost faith in them and is taking extra measures on her own to secure her property."
"We're kind of bulletproofing the shop a little extra," Graves said. "We're kind of just waiting for Teamtronics to give me some information."
Teamtronics representatives say they are waiting too and as soon as they know any more information, they will let Graves know. Teamtronix says they've been in business in Mobile and Baldwin Counties for 30 years and this is the first time something like this has happened.
Statement from Michelle Winters of Teamtronics
"We are waiting for The Last Entity, our monitoring center to get back with us with their findings as they are reviewing all tapes and recordings from the night in question. However, based upon our research so far we can release the following partial findings."
The alarm did do its job on site in sounding an audible alarm that obviously scared the perpetrators into rushing their break-in. According to the Robertsdale Police Department, "A trail of coins was found leading from the point of entry into Graves Coins into the parking lot."
The audible alarm, by design also alerted neighbors to the burglary. The alarm system's interactive service called Total Connect also did its job by personally notifying Ms. Graves by sending an immediate message to her mobile phone indicating an alarm and informing her that the "motions" had detected motions.
This Total Connect service is completely controlled and pre-programmed by the user; in this case Ms. Graves. Ms. Graves was asked by myself and an associate while we were there if she had followed our and the manufacturer's recommendation to test the system on a weekly basis. Ms. Graves stated that she had not tested the system even though the system had been installed in excess of 13 weeks. The manufacturer's user manual clearly states a number of times, "testing the system to be conducted weekly."
Testing of the system is to be done by the owner or the user by calling in advance to notify the monitoring service of a test.
Our contract clearly states that an alarm system is not a substitute for insurance and that all businesses and residences should carry insurance and that having an alarm could qualify them for an insurance discount.
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