ROBERTSDALE, Ala. (WALA) - A burglarized business said their security company let them down when they needed them the most. Thousands of dollars worth of goods were stolen from Graves Coin Shop in Robertsdale, and they say their alarm company didn't call them about it.
So FOX10 News went looking for some answers.
CRIME CALLED IN BY NEIGHBOR
Thursday, May 2, Tabatha Graves was called by Robertsdale Police. Her shop, Graves Coins, had been broken into and $10,000 worth of items had been stolen.
Sergeant Rex Bishop told us who called in the crime.
"Our officers were called there because the neighbor heard a loud noise and thought some suspicious activity was going on," Sgt. Bishop said.
Graves said she assumed her security company, Team Tronix, called in the crime. She said she didn't receive a call from the company either, so she checked to see if the alarm had even gone off. Turns out two sensors went off at 10:31 p.m.
"I took a snapshot of the screen showing that the alarms went off, because it's a computerized system to log in and look at your account," Graves said.
Graves told us the company had four phone numbers for her and her husband they could have called.
"If that phone call had been made at 10:31 p.m., this could have been avoided," Graves said.
On the security company's sign there is an 800 number you can call to report suspicious activity. Graves said she did call that number that night and all she got was a voicemail.
LOOKING FOR ANSWERS
FOX10 News went to Team Tronix in Elberta for some answers. Officials from the company declined to talk on camera but they did say they are investigating the incident and they hope to have some answers for Graves by Wednesday morning.
"That's not helping my situation," Graves said. "They can investigate their team, but their protocol for me was, they were supposed to call me, and I didn't receive a phone call nor did the Robertsdale police department. So who they called if they called, I don't know."
What Graves does know is that she's switching companies.
"I'm doing more research before I go with another company this time," Graves said.
Graves said according to her contract with Team Tronix, the security company is only liable for $1,000 in losses.
Meanwhile, Robertsdale police are looking for a dark-colored Ford Explorer in connection to the burglary.
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