MOBILE, Ala. (WALA) - Recently, some residents of Mobile and Baldwin counties were victims of phone fraud. A man named "John" called them, claiming to be from Mercy Medical and saying he needed to come into their homes.
FOX10 News dug deeper and asked who could be calling these elderly victims.
Recently, Mercy Medical in Daphne received calls from people who said someone called asking numerous questions, but it wasn't from someone within the company. It was a scammer.
"These people were not on our service, they were not patients of ours and the person calling was not an employee of mercy medical," said Donna Wilhelm, vice president of marketing with Mercy Medical.
Wilhelm does not know why the scammer called or where he got the numbers from.
"The people were alarmed by it and gave us a call and alerted us to it. And our fear is that there are others out there who are either willing participants in letting people they don't know into their homes or they're just not reporting it," said Wilhelm.
Wilhelm wanted current customers to know the things "John" asked about are not being done.
"The people who were called were told that they were going to deliver equipment, which we're not going to be doing. Or prescription medications, or set up a life line for them. And that's, again, something that we're not going to be doing. So they're offering services that Mercy Medical would not be doing on a regular basis," said Wilhelm.
Stephanie Knight of the Better Business Bureau of South Alabama is concerned people will give information out to scammers.
"We deal with this nature of call a lot at the Bureau. We just instruct the consumer to ask a lot of questions back to the caller. Basically: how did you get my information, and to provide anything they're asking in writing or to fax them or provide some type of hard copy. If they want something from you, you should get something from them. You need to protect your information," said Knight.
When it comes to scams of any time, turn to the Better Business Bureau - they have all the answers for you, from literature for you to read to phone numbers for you to call so that you don't become a victim yourself.
"Don't give any sensitive information out. I can't overstate that. They'll sound friendly, they'll sound engaging, they'll sound like they know you. But again you just should not give that type of information out over the phone to people you don't know or haven't done business with before," said Knight.
If you have been a victim of this scam, call Mercy Medical at 251-621-4431.
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