ONLY ON FOX10: Brown water an ongoing problem for several Daphne - FOX10 News | WALA

ONLY ON FOX10: Brown water an ongoing problem for several Daphne Utilities customers

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Brown water coming out of a faucet in a home in Montrose. (Credit: Anonymous resident) Brown water coming out of a faucet in a home in Montrose. (Credit: Anonymous resident)
EASTERN SHORE, Ala. (WALA) -

Some residents in the Montrose area of Fairhope have been seeing brown-colored drinking water flowing out of their taps for the last year.

Those residents told FOX10 News Investigates they've called Daphne Utilities to report the problem several times, but so far, they've only seen temporary fixes. 

"In the last three months, it's just been exponentially worse, very dark brown water in the children's tub, and obviously the water coming out of the sink, we don't drink the water, we drink bottled water," said Daphne Utilities customer Tony Thevis. 

Thevis said he's fed up.

"I've contacted Daphne utilities many times, as my neighbors have, to figure out the situation. We've just had a terrible time getting anyone out here to fix the ongoing problem," said Thevis. "I just know that I want the water fixed, I don't want brown water, to take a bath in, to drink, or certainly not for my children to play in."

So, FOX10 News caught up with Daphne Utilities about the problem, and what can be done to find a permanent solution. 

General Manager Danny Lyndall said he believes the issue is because of the new well behind Daphne City Hall, which serves those Montrose customers. 

"This is the new facility that we just bought online in April, the water chemistry of this facility is different than the previous facility that had been here. We have naturally occurring iron and manganese in our water, but when it oxidizes in the pipes, it creates an iron color, or a yellowish color, and that's precipitating out and causing some coloration issues in some customers homes," said Lyndall. 

The utility stressed that even if the water is brown, it is still safe to drink. 

"We test the water in our system every single day 365 days a year," said Lyndall. "We are still meeting all of our regulatory compliance parameters that we have. Iron and manganese themselves are not harmful."

Lyndall said Daphne Utilities is doing a couple of things to find a permanent fix. 

"We are continuing to flush the system, and move water through the system, and we are tweaking the water chemistry, and we're doing it just a little bit at a time so we don't create a larger issue," said Lyndall. 

Daphne Utilities said it's received complaints from about 20 households about the problem so far. 

Thevis said he will pursue legal action against the utility company if it doesn't fix the issue quickly. 

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