PENSACOLA, Fla. (WALA) -- The City of Pensacola on Thursday gave an update on the recent cyber attack of the city's computer system:

  • Online bill payments for Pensacola Energy and Sanitation Services are now available.
  • Pensacola Energy is operational, but the call center is not fully restored yet.
  • The majority of servers are restored, and IT is working to get computers up and running in each department.
  • The city is currently in an assessment and recovery mode, and IT staff continue to work diligently to check all computers and fully restore the network.
  • The city can confirm that this was a ransomware incident, but says it cannot provide additional details due to the ongoing investigation.
  • Email servers are back online, so city staff have limited access to emails.
  • Most city landlines have been restored.

"Thank you everyone for your patience as we work to restore our network and city services," the city said.

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