IRS Get Payment App

To help millions of people track the status of their coronavirus stimulus payment, the Treasury Department and the Internal Revenue Service has launched a “Get My Payment” website and application. 

The FREE app can be found here:

It will allow taxpayers who filed their tax return in 2018 or 2019, but did not provide their banking information on their return, to submit direct deposit information. Once they do, they will get their Economic Impact Payments in their bank accounts, instead of waiting for a check to arrive in the mail.  

“Get My Payment” will also allow taxpayers to track the status of their payment.  Qualifying adults should expect to receive $1,200 each -- that’s $2,400 for married couples. Families receive $500 for each child in a household. 

“Get My Payment” will display on any desktop, phone or tablet. It does not need to be downloaded from an app store.

For taxpayers to track the status of their payment, they will need to enter basic information in the “Get My Payment” app:

  • Social Security Number
  • Date of birth
  • Mailing address

Taxpayers who want to add their bank account information to speed receipt of their payment will also need to provide the following additional information:

  • Their Adjusted Gross Income from their most recent tax return submitted, either 2019 or 2018
  • The refund or amount owed from their latest filed tax return
  • Bank account type, account and routing numbers

Americans who did not file a tax return in 2018 or 2019 can use “Non-Filers: Enter Payment Info Here” to submit basic personal information to quickly and securely receive their Economic Impact Payments.

Americans who filed 2018 or 2019 tax returns with direct deposit information or receive Social Security do not need to take action. They will automatically receive payment in their bank accounts. 

“Get My Payment” cannot update bank account information after an Economic Impact Payment has been scheduled for delivery. To help protect against potential fraud, the tool also does not allow people to change bank account information already on file with the IRS.

The IRS does not initiate contact with taxpayers by email, text messages or social media channels to request personal or financial information. We urge taxpayers to be on the lookout for scammers and email phishing attempts about the COVID-19 and Economic Impact Payments.

Please visit for updates on the launch of the “Get My Payment” app.


All content © 2019, WALA; Mobile, AL. (A Meredith Corporation Station). All Rights Reserved.  

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(38) comments


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I do believe the "Payment Status Not Available" just means your payment has not been cued yet to be sent. I have read a new wave of payments will be sent April 17th. They usually do it overnight, so it may not show as pending at your bank/credit union until the 18th. Note if you check your bank or cu account to see if it's pending do not use your app. Check using your online account. Also note for many who received their stimulus on the 15th, theirs was actually pending since the 10th. So if it does show in your account on the 18th it may not post until the 22nd.


I git the same message. Dies anybody know if I paid only state taxes and no federal via direct debit if the IRS will then have my account? The money came out of my account today but am worried that the federal taxes needed my account. Thanks


I know of many parents that did not receive the $500 for their kids under the age of 16. I have four that are 10 and under. They meet every criteria, and we did not receive any money for them just us, the parents. When I check the status on my kids, it just says cannot determine eligibility. This is frustrating, because we should have easily met the criteria with the kids. Plus, noone has answers.


If you can sit tight (financially) the system may correct itself. Also, anyone who has not received the stimulus for some or all of their children it is not gone. You will be able to claim it on your 2020 taxes. I know that's not helpful now if you're struggling financially.

60 to 80 million payments went out this wave so there are bound to be glitches. As people call and email and the IRS becomes aware of issues hopefully they will be corrected.


Of course I have the same message as well as the same worry as another commentor. My son claimed me in 2018. This year I put in for people that make so little they didn't need to file in order to receive stimulus check. Of course I did this prior to my son filing for 2019 taxes. He finally filed 2 days ago and did not claim me as a dependent. I assume that the unable to determine at this time is related to this issue. I certainly am wondering whether or not they are going to refer to this year's taxes to determine eligibility. Eligiblity would be denied for anyone who is down as a dependent for the current tax filing year,Not for the previous year, thus the reason I filed in the first place. Now that my son has filed I wonder how long it will take to straighten out the dependent status. Logically,my son is Not the only person who could put me down as a dependent so they can't possibly be holding off until everyone files and it's shown in not a dependent on anyone else's taxes either. That's really the part that makes no sense. I mean really,ok my son didn't claim me but did anyone else? If that was the case it would apply to everyone right? And it doesn't.


Mine says it was sent to a bank account I closed about 6 months ago. Anyone know what happens next? The webpage does not allow you to update anything after a payment has gone out?


They send you a paper check to last address on file


Got locked out for 24 hours. Im 23, live alone and no family or friends to rely on. No way to call irs. Frustrated and scared


Please note to put your birth year in the format of four digits. If your address has for example West in it try putting only a capital W. Example if it was 99 West Broad Ave. put

99 W Broad Ave. Also if you check your status TOO MANY TIMES in a short period of time it may kick you out for the 24 hours.


Tool said I was eligible, trying to provide direct deposit info. Tried both 2019 and 2018 info


I also got the info not matching message


I also owe back taxes and have a payment plan set up in which the funds are automatically withdrawn from my account and they continue to do so. I’m receiving that they can not determine eligibility at this time and I’m definitely eligible.


Absolutely, me too! It says not eligible. My AGI was 11,200 in 2019 and I requested a direct deposit. I do owe back taxes though but from my research I found we were still eligible. OMG.....Somebody Help!!


Did you just use the Non Filers tool to file your 2019 taxes or did you do file earlier this year? If you used the Non Filers tool then wait 48 hours at least for the system to process it. You could try downloading the irs2Go app to see if it is showing that your return was received by the IRS.


My wife filed our taxes on march 17th it was accepted by the irs we filed jointly.we are both out of work an still did not recieve our stimulus check.We check the the new tracker on irs website .We get same message with the information provided we are unable to determine payment eligibility.we are getting really low on funds are counting on this stimulus .What gives why are questions not being answered an why are thousands of ppl not being informed on whats going on?


I am a non-filer (100% disabled veteran) and also got the same message. It's annoying and inconvenient, however, try not to worry. The IRS is overwhelmed at the moment and likely still trying to determine eligibility for non filers or those who only recently filed taxes. The "unable to determine" isn't the same as "ineligible."


[unsure] So, this is a bit misleading - Those that filed in 2019, and didn't provide their bank account information, will not be able to change it - according to the IRS website. I don't understand, at all. My husband, who filed this year, did not provide his bank account information when he filed his taxes, was able to go in and update his bank account information. Yet, I can not update mine because I didn't provide the bank account in the beginning? Why is he able to change his, but I am not able to change mine? If we did everything correctly, and our taxes were accepted, then we should be on file and be able to change it. The message that I'm receiving is stating that they can't determine my eligibility. I'm uncertain as to why this is and no one is answering any questions about it. We need [censored] answers.


This is fromUpdate your bank account or mailing address

If we don’t have your direct deposit information from your 2018 or 2019 return – and we haven’t yet sent your payment – use the Get My Payment application to let us know where to send your direct deposit.

2019 Filers: We will send your payment using the information you provided with your 2019 tax return. You will not be able to change it.


I’m getting same message as well. Tried my ex wife and it says her info is not found so I think they launched this without working out the bugs.

What’s not fair is not everyone will get help. There will be families losing their homes. Already happened here in Lawton, Oklahoma. The banks are evicting people who have been laid off. We are already in a shelter in place order and banks are kicking people out of their homes it’s nuts


My husband and I are eligible as well but we paid taxes directly through our account so we thought that would be the bank information on file they needed since we paid it with our direct account info. We have not had it deposited so when we went into the tool today, we were able to login but now we are getting error messages saying that the information on file does match their records... the information we pulled directly from our tax documents. Anyone else having this issue? I am hoping it is just a timing issue but they only give you two chances to enter the info and then they lock you out for 24 hours.


I entered my information in the app tool and got the same message this morning . Whats going on ?

yes iam getting the same message will try again later or tomorrow probably a glich in system


My brother got the same message that they are unable to determine his eligibility at the moment. He Is single no child support, no taxes owed.

As for me the last four numbers it shows as the direct deposit acct is my tax preparers or the republic bank if u requested an advance. So I didnt get it they did.


I got the same and I definitely eligible as well. I wasn't sure if it was because I was in the higher income bracket just over 65K.


I'm getting the same message of "Payment Status not available "! Definitely worried because I'm 100% eligible to receive it as well.All these people who already got theirs and people who have gotten even more than they were supposed to and I'm just sitting here like hello? Super frustrating


There is something up with this link and nobody at the IRS to contact! I entered my information and it asked me to verify my 2018 AGI and refund amount so I did and it specifically told me where to enter it from and I got these numbers off of my transcripts so I know they are correct and it came back and kept telling me I entered wrong then it locked me out. How do we speak to a live person about this? I am still waiting on my tax refund for this year and now theres an issue with this!? Please help...


In regards to your TAX REFUND are you checking the status of that. You can download the irs2Go app and check the status there. My brother filed April 1st and just got the update yesterday it will deposit the 17th.


I got the same message which is yes probably just from the traffic. I am worried about something else tho; on my 2018 return I was claimed as a dependent by my mother, but on my 2019 I claimed myself. I filled my 2019 taxes only a few days ago. will my 2018 return be used and I get no money? or will it just take longer and they will use my 2019 return?


I have gotten the same message! Me and my husband combined made 15000 in 2019 so I know for sure we are eligible. I actually got super discouraged when I read that message because I was counting on the money to help with Bill's and food. But maybe now that I see others have gotten it, i might just have to wait untill later and review it again. I also owe back taxes so I was thinking thsy was it too.


Can someone also address the fact that the IRS tool is incorrect? Instead of showing the last 4 digits of my account it shows the last 4 digits of my SSN and no way to correct it 😒


When I go to "Get My Payment", enter my information, I get the following message: Payment Status Not Available, According to information that we have on file, we cannot determine your eligibility for a payment at this time. For more information on the eligibility rules, see our Frequently Asked Questions page.

We are unable to call the IRS due to situation. We are DEFINITELY eligible. What are we supposed to do? Has anyone given you this information? Do you think it's just a timing thing?


I think it's just timing since the tool was literally launched a few hours ago. I had the exact same message and I'm also 100% eligible. I'd try again tonight or tomorrow.


I got the same thing to and we are definitely eligible as well. I did receive my income tax refund today though. So maybe this is just working it’s way through. Hoping and praying because I am Covid19 positive and my job is not paying for this time I have to be quarantined. Tough times


Prayers for a speedy recovery 🙏🙏🙏


Omg I got the same message and was like ummmmmm...what do we do now :(


I got the same message. I'm in the Philippines right now so I thought it might have been a weird up address or something. Let us know if you figure it out or it works and I'll do the same. Thanks

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